Refund policy

Returns & Refunds

Returns

We offer a 14-day return policy, meaning you have 14 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

  • Unused and in the same condition you received them

  • In their original packaging

  • Complete with any tags, accessories, or included materials

  • Accompanied by proof of purchase or order confirmation

All returns must be approved before being sent back. Returns sent without prior authorization may not be accepted.

Customers are responsible for all return shipping costs and for ensuring the item arrives safely back to us. We strongly recommend using a tracked and insured shipping method, as we cannot be responsible for returns lost or damaged in transit.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

To begin a return or ask any questions regarding your order, please contact us at .

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or if you received the wrong product, contact us immediately at so we can review the issue and make it right as quickly as possible.

Non-Returnable & Final Sale Items

Certain items are not eligible for return, refund, or exchange, including:

  • Custom or personalized products

  • Playing cards and uncut sheets

  • Personal care items (including face masks and handkerchiefs)

  • Hazardous materials, flammable liquids, or gases

  • Sale or clearance items

  • Gift cards

  • Limited edition, signed, or exclusive release items marked as final sale

Returned items must arrive in resellable condition. Opened, used, altered, damaged, or incomplete collectible items may be refused or subject to a partial refund.

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

If your item qualifies for an exchange, please contact to begin the process.

Exchange items will be shipped once the original item has been received and inspected.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, 1ST is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly or reach out to us and we will do our best to assist.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees charged by their local government.

Orders refused by the customer or returned due to failed delivery attempts may be subject to return shipping charges and restocking fees.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at .

We reserve the right to refuse returns, refunds, or exchanges in cases of suspected abuse, fraud, or policy manipulation.